At Kiwi Visa Hub, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information—especially as it relates to your use of our online courses. We comply with the New Zealand Privacy Act 2020 and operate with transparency, security, and respect for your data.

  1. What Information We Collect

When you interact with our website or enrol in an online course, we may collect:

Personal Information:

  • Full name
  • Email address
  • Telephone
  • Course enrolment details
  • Learning progress and quiz results
  • Messages or inquiries you send us

Technical & Analytics Data:

  • IP address
  • Browser type and device info
  • Date/time of visits and page interaction
  • Cookies (see section 5 below)

We do not collect sensitive personal documents such as passport scans, RealMe credentials, or immigration application numbers.

  1. Why We Collect Your Information

We use your data to:

  • Register you in courses and track your progress
  • Email you certificates, course updates, or support replies
  • Improve course quality and user experience
  • Maintain academic integrity and issue completion records
  • Comply with New Zealand legal requirements if necessary

We collect only what’s necessary for delivering a quality learning experience.

  1. Privacy for Online Students

If you enrol in one of our online courses, your privacy is protected through the following practices:

  • Course Progress Tracking: We collect data about your lesson completion, quiz performance, and time spent learning to help you and us track your growth.
  • No Sharing of Student Data: Your enrolment details, quiz results, and course activity will never be shared with other students or third parties, unless legally required.
  • Student Communication: We may email you about your course, policy updates, or helpful visa-related resources — but you can unsubscribe at any time.
  • Certificates: Completion certificates include only your name and course title — no sensitive data.
  • Parental Consent (Under 16): Students under age 16 must get a parent or guardian’s consent before enrolment.

We follow best practices to keep your learning private, respectful, and secure.

  1. How We Protect Your Data

We take data security seriously. Your information is protected using:

  • SSL (Secure Socket Layer) encryption on our website
  • Secure, password-protected cloud systems
  • Role-based access (only authorized staff can view admin data)
  • Regular software and plugin updates for cyber protection

We do not store credit card or payment details on our servers.

  1. Cookies & Analytics

We use cookies to:

  • Keep you logged into your learning account
  • Remember your progress in courses
  • Collect anonymized website usage statistics

You may disable cookies in your browser, but it may affect some course functionality.

  1. When We Share Your Data

We do not sell, rent, or trade your information.

We will only share your data with:

  • Government agencies if required by NZ law (e.g. to comply with a legal request or investigation)

All partners and tools we use are required to follow strong privacy and data protection standards.

  1.  Accessing and Correcting Your Information

You have the right to:

  • Access your personal data we hold
  • Request corrections to inaccurate or outdated information

Please email us at admin@kiwivisahub.co.nz— we’ll respond within 20 working days as required under the Privacy Act 2020.

  1. Legal Compliance

This policy complies with:

  • The New Zealand Privacy Act 2020
  • Information Privacy Principles (IPPs) from the NZ Privacy Commissioner
  • Education-sector best practices for student data

We do not provide immigration advice and only offer general educational content based on public INZ sources.

  1. Updates to This Policy

This policy may change over time to reflect changes in the law or our services. We’ll update this page and notify enrolled students of significant changes.

  1. Contact Us

For privacy questions, access requests, or feedback, contact our Privacy Officer
Email: admin@kiwivisahub.co.nz
You also can learn more about your privacy rights at:
https://www.privacy.org.nz